Thursday — just 10 days before Christmas, and 4 days left to order gifts in time — holiday shoppers were not able to “Proceed to Checkout” when attempting to complete their purchases on Amazon. Angered shoppers took to Twitter to vent their frustration.
Amazon customers found that when they clicked on the “Proceed to Checkout” button to pay for their items, the button refreshed the page for their shopping cart instead.
One user complained that Amazon had “officially closed Christmas for the day.”
User concerns — which were also professional in nature — stemmed from unhelpful Amazon customer service. One shopper tweeted, “dear
@amazon cant checkout. called customer service & got ‘please hang up and try your call again later’ #willgetfiredifcantbuyitems”
Not all tweets, however, were entirely negative.
The problem, at the time of publication, had been documented for approximately 50 minutes.