Serco already handles processing and records management for many U.S. agencies, including the Patent and Trademark Office and portions of the Department of Homeland Security. But this is their first foray into health care, at least in the United States.
In Britain, Serco operates off-hour general care clinics for the state-run National Health Service. Last September, The Guardian revealed that the company had presented false data on the performance of these clinics 252 separate times.
“To falsify returns once is once too many,” a former Conservative health secretary said at the time. “To falsify 252 times represents a pattern of behavior which should lead to a full review.”
All of Serco’s British contracts are currently under review. In a statement released last Thursday, the company claimed it had properly billed the U.K. government for the monitoring devices and pledged to continue cooperating fully with the Ministry of Justice.
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