It’s clear ObamaCare’s on-line operations weren’t made in Japan.
In 2010, after recalling millions of its cars for acceleration problems that caused countless accidents and several deaths, Toyota president Akio Toyoda took responsibility — apologizing for his company’s failure before the U.S. Congress. In 2011, Honda CEO Takanobu Ito similarly took responsibility for the poor rollout of its 2012 Civic.
But when President Barack Obama, essentially the CEO of the federal government, finally weighed in on the glitch-plagued Obamacare insurance exchange web sites, the famously self-absorbed leader refused to inject himself into the problem.
Obama took no responsibility for the failures of his signature initiative. While claiming “nobody’s more frustrated by that than I am,” he nonetheless downplayed delays and log-offs by saying that Obamacare “is not just a web site.”
Tell that to those who must find coverage on the sites lest they incur the wrath of the IRS!
Quite frankly, it’s not the expected behavior of a CEO after a poor product launch. A CEO’s board of directors might even fire them for it under heavy exposure. But there is no equivalent in the private sector to the government’s lack of accountability. Dismissing Obamacare’s online problems by saying the law is “much more” than its web site even though it’s key to the rollout is more than troubling.
Obamacare’s original price tag was around $1 trillion, but if the web site does not generate more enrollees, fewer healthy participants could drive costs even higher.
Any business leader understands that investor and customer confidence are very transient, and that an inability to foster them can cause stock prices and revenues to drop.
It’s ironic that the government recently fined JPMorgan Chase a whopping $13 billion for intentionally misleading investors. It happened at roughly the same time Health and Human Services Secretary Kathleen Sebelius, who is responsible for implementing Obamacare, failed to act appropriately when told by contractors in charge of web site’s development that it was still flawed. Even worse, Sebelius also initially declined requests to address congressional panels about the problems.