A grumpy flight attendant demonstrated her lack of parenting skills when she forced a child to urinate in her seat.
Jennifer Deveraux was travelling with her two daughters when the exceptional customer service occurred on a JetBlue flight. Flight 518 was delayed on the tarmac at John F. Kennedy International Airport in N.Y. on Monday, waiting to fly to Boston, CBS Boston reports.
One of Deveraux’s daughters, Summers, needed to use the bathroom, and began to cry. When her mother tried to help her to the bathroom, a flight attendant refused to let them stand up, forcing the child to urinate on herself and the seat.
“She snapped at me, ‘No sit down,’” Deveraux said.
Deveraux attempted to stand up again to clean up the mess, and the flight attendant yelled at her a second time. “And I said, ‘please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down.’ She turned around and reported it to the pilot,” Deveraux said.
The pilot then turned the plane around and took it back to the gate, announcing over the intercom that there was a non-compliant passenger on board, and they would be brought to security.
Thankfully, an off-duty pilot sitting two seats in front of Deveraux realized how ridiculous the situation was and convinced the crew to let her stay.
Deveraux wrote to JetBlue to inform them of the phenomenal service. “I want an apology and I don’t want them to do this to any other family. I want this behavior to be stopped,” she said.
“It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it,” Deveraux said. “And as a mom it just broke my heart.”
JetBlue released a statement saying they will reach out directly to Deveraux. The airline also replied to a tweet asking about the incident.
@GregZollo We understand your concern. However, there are very strict FAA regulations when a plane is on the tarmac.
— JetBlue Airways (@JetBlue) June 14, 2014