US

Investigation Launches Over 911 Blackout

The Federal Communications Commission (FCC) is launching an investigation after 911 emergency services were temporarily unavailable Wednesday for AT&T customers in some of the biggest cities in the U.S.

While the outage reportedly only lasted an hour or so, police and fire departments across the country were forced to use Twitter to advise affected AT&T users call mainline non-emergency phone numbers.

The Arlington, Texas Fire Department even noted it wasn’t able to automatically identify the location of the caller as usual.

Philadelphia, Washington, D.C., New York City, Phoenix, Seattle, Miami, Dallas, San Francisco, Los Angeles, Detroit, Chicago and several other major cities had the most reports of outages, according to DownDetector, a website that tracks internet traffic on wireless and broadband carriers.

It is not yet known, though, how many AT&T customers were impacted.

FCC Chairman Ajit Pai said that he was in contact with AT&T, and announced the restoration of 911 services Wednesday night.

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