Recall fallout: ‘Confusion and frustration’ at Toyota dealerships

AJ Contributor
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NEW YORK ( — Toyota drivers are feeling mounting confusion and frustration as they attempt to fix their recalled cars. And Toyota dealers are under the gun as they face sometimes angry customers.

“It’s just getting crazy,” said Andy Phillips who heads the service department at Sandy Springs Toyota in Georgia. “Well, you know. I’m tired, the phones are exploding and, basically, I’ve had enough.”

From a Honda Civic to a Smart For Two, the American Council for Energy Efficient Economy ranks these vehicles as best for the environment.

Toyota Motor Corp. has said it will begin sending dealers parts to make recall repairs this week with actual repairs expected to begin this weekend.

Secretary of Transportation Ray LaHood inadvertently frightened many Toyota owners early Wednesday morning when he said, during a hearing on Capitol Hill, that any owner of a car affected by the recall should “stop driving it and take it to a dealer.”

Full story: Confusion at Toyota dealerships after brake recall via