J.D. Power did a survey of customer satisfaction at North American airports, and you’ll never guess. Yes, our local ‘ports did lousy. JFK got a 2 out of 5 in the overall, accessibility, quality of terminal, food and retail, and baggage claim categories. It got threes in check-in and security. (Three means average; two, worse than that.)
It had previously been determined that JFK is no good for sleeping in, either, as well as a drag during the holidays.