NEW YORK (CNNMoney) — A panel of safety experts convened by Toyota Motor Co. advised the automaker to loosen its centrally controlled corporate culture and to listen more to outside critics.
“Toyota was out of balance,” the Toyota (TM) North American Quality Advisory Panel said in an announcement. “It centered too much control in Japan and gave its North American operations inadequate decision-making authority to handle quality and safety problems affecting vehicles in North America.”
Toyota organized the panel in April 2010 in the midst of the automaker’s recent rash of recalls and harsh publicity in the wake of allegations of unintended acceleration.
Full story: Panel: Toyota needed safety attitude adjustment – May. 23, 2011