Netflix customers looking watch their favorite movie with loved ones on Christmas Eve were met with disappointment due to a server outage that evening.
A problem with Amazon AWS’ servers in Northern Virginia caused Netflix’s servers to be shut down for the third time of 2012.
The problems began at 1:50 p.m. PST, Forbes reported Monday.
In response to numerous customer complaints, the company’s help account on Twitter — @Netflixhelps — said, “We’re working hard with Amazon AWS engineers to restore streaming soon.”
Although Netflix said via Twitter that the outage was affecting mainly customers on the East Coast, the outage also affected customers as far west as Oregon.
As of 10:45 p.m. CST, service still had yet to be restored.