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Fire Burns Down 66 Yr. Old’s House, Comcast Adds Insult To Injury [VIDEO]

Christian Datoc Senior White House Correspondent
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I’ve said before and I’ll said it again: cable providers are the worst.

In 2015, television and Internet are almost as important as food and shelter, and the telecom companies know it. Nothing gives them more pleasure than pulling in as much cash as possible while providing some of the worst customer support on the planet.

If you’ve ever gone to war with your provider, then you know exactly what I’m talking about; if you don’t, then I’d like to call your attention to 66-year-old Jimmy Ware’s story, as it perfectly proves my point.

According to Twin Cities, Ware’s St. Paul, Minn. home was burned to the ground by an electrical fire back on April 1. Despite everything — including bills and reference documents — inside his home being destroyed, Comcast refused to cancel Ware’s service.

Jessica Schmidt, Ware’s daughter, contacted the cable company and met with little-to-no help from customer service.

Though Schmidt was able to verify her father’s account via phone number and street address, the ISP bully refused to cancel the service without her rattling off the account number:

“Gone in the fire,” Schmidt told them. Ware got on the line and provided the last four digits of his Social Security number, which Comcast told him was still not enough.

Schmidt grew increasingly frustrated because she wanted to focus on helping her father with more serious matters, such as where as he’s going to live or how he’s going to rebuild his life. The retired trucker had no homeowners’ insurance.

“I’ve said to Comcast, ‘Here’s your choice, disconnect the service or send someone out to fix the cable, because it’s not working,’ ” Schmidt said. “The (Comcast) guy said, ‘That doesn’t make sense, because the house burned down.’ I said, ‘Exactly, shut the service off.’ “

After Schmidt said she called Comcast four or five times, she heard from the company’s corporate office Tuesday.

Comcast eventually canceled Ware’s service on Tuesday, but not before kicking him while he’s down. This was a fairly simple matter to empathize with and remedy, but true to form, Comcast made it as difficult as possible to solve.

“Oh what’s that, Mr. Ware? You want to cancel your service but don’t have your account number? That’s a BUMMER.”

WATCH:

[h/t Bro BibleTwin Cities]

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