Restaurant Manager Responds To Angry Patron Who Left Fecal Mess During Happy Hour
Things at Nick’s Riverside Grill in Georgetown got messy at a recent happy hour after a patron allegedly lost control of their bowels at the restaurant and preceded to trash the establishment in a Yelp review for poor service.
The woman had pooped in her pants at a table and continued to sit in the mess for the remainder of her time at the restaurant, the manager said in a written response to the negative review the patron posted. The manager added that they were forced to walk other patrons around the woman’s table to avoid the putrid disaster. Several bartenders at the restaurant confirmed her identity through her Yelp picture and the manager said they have security footage of the incident, reports Washington City Paper.
“Out of compassion and being decent human beings we did not charge you a waste removal fee,” the manager wrote in a post approved by the restaurant’s owner. “We were trying not to cause anymore embarrassment or humiliation to you. The fact of the matter is you lost control of your bowels in the middle of our restaurant, and you proceeded to sit in it for the remainder of the evening, making more of a mess.”
The patron said Nick’s Riverside Grill overcharged her for happy hour drinks and failed to return her call challenging her bill in the one star review of the restaurant posted by Yelp user “Emma C.” A manager for the restaurant quickly responded to her scathing review posting under the name “Liz S.,” putting the angry patron on blast for her actions, reports DC Eater.
“We hope in the future you will think before you act,” the manager said in the post. “We would be happy to refund your entire bill with the understanding you will never return to any of our establishments until you are potty trained.”
Greg Casten, owner of Nick’s said he approved the manager’s pointed response given the bizarre situation that unfolded. Casten felt they were justified in setting the record straight after the review on Yelp.
“I wanted to (1) respond to an untruthful review and (2) be sure the patron knew what discomfort they had brought to some very hard working people,” Casten told Washington City Paper. “Considering I knew the details – I thought the letter was forceful, truthful, and I thus said OK.”
At one point EMT’s responded to the scene to remove her but she signed a form refusing their service. The manager said the woman threw out her underwear in their trashcan. The manager on shift the night of the incident at Nick’s was left to clean up after the woman once she departed.
“NEVER GO AGAIN! WORST SERVICE!” Emma C. said in her Yelp review. “I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only ordered one hh drink.”
Yelp removed the review and subsequent exchange with the manager.
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