A startup is launching a new addition of its app Service called Protect, which allows people to acquire compensation for delayed or cancelled flights.
Service acts as a technical liaison between a business and a consumer when expectations for services have not been met. It now has a feature to deal with a specific area that has a highly testy customer-to-company relationship: the airline industry.
Airliners are consistently ranked as the most hated companies, and the prevalence is apparent due to the extensive litany of consumer complaints.
The app automatically scans users’ email account in search of flight receipts and itineraries, according to TechCrunch. The functionality allows any issue to be immediately filed with the tap of a button.
Protect also has capabilities that will monitor future flights for potential delays or cancellations. After parsing an email inbox, the app’s interface will reach out to help obtain compensation before formally filing anything.
Customer satisfaction doesn’t always have a negative affect on profitability. Spirit Airlines, according to Bloomberg, is the leader in customer complaints, but is also the most successful airliner in the U.S. in terms of “operating margin and return on invested capital.”
While the hostility between airliners and patrons has been a consistent theme for years, the animosity trend continues to grow. Fortune Magazine reports airline complaints went up roughly 30 percent last year.
Service and Protect co-founder and CEO Michael Schneider explained the business plan is to maintain its service free of charge and to explore monetary benefits through direct engagement with businesses instead, according to TechCrunch.
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