A Houston 911 operator was fired and is facing criminal charges after she reportedly hung up on thousands of callers because she didn’t want to talk to them.
Harris County authorities discovered that operator Crenshanda Williams ended an unusually high number of emergency calls after fewer than 20 seconds, according to local CW39 news. When they looked closer, law enforcement discovered many appalling interactions in which Williams ignored 911 calls, including calls for serious crimes.
In one call, Williams heard a man say, “This is a robber,” then could be heard sighing and hanging up without listening any further. Police tracked down the caller, and discovered that he called again to reach a different operator before police responded. By the time they did, somebody had died.
The very next day, Williams picked up a call from a security officer attempting to report street racers.
“This is Officer Molten. I’m driving on 45 South right now and I am at… ,” the man said, before Williams disconnected him. According to court documents, Williams could be heard saying, “Ain’t nobody got time for this, for real” as she hung up.
The Associated Press reported on another incident in which a man called 911 after his wife suddenly passed out. Williams answered, and after the man said he needed an ambulance, Williams simply said “Okay” and then hung up.
In a subsequent police interview, Williams admitted to disconnecting callers because she didn’t want to speak with anybody.
Williams is charged with two counts of interfering with an emergency call, and could spend a year behind bars if convicted.
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