Shopping Reminder: Some Apple Products Have Defects, Company Offers Replacements

Eric Lieberman | Associate Editor

For every holiday season in recent years, Apple has been a go-to for shoppers looking to get their loved ones electronics. This year’s offering, however, has a fair share of defects.

Apple announced Sunday that it “has determined that a very small number of iPhone 6s devices may unexpectedly shut down.” The tech company stressed that it is not a safety issue, perhaps to assuage any painful memories of Samsung’s recent problems with exploding devices.

Customers can have their battery replaced or exchanged if they prove the phone was made between September and October 2015. The offer came only a few days after Apple made another announcement on its own website offering repair programs for the iPhone 6 Plus — for $150.

A lawsuit was filed roughly a couple months ago, according to Reuters, because plaintiffs complained that the touchscreens of their iPhone 6 Plus was not working properly.

Apple claims that this is only triggered due to dropping the devices, while another private tech company, iFixit, asserts that the malfunction stems from “a design defect.”

“Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” the official blog post reads. The kink is being colloquially referred by some as the “Touch Disease.”

Customers with this issue are eligible for a repair at a reduced-price as long as the screen is not cracked or broken (which would disqualify a large portion of consumers). (RELATED: Apple May Be Flirting With The Idea Of An All-Glass iPhone)

It was also recently reported that not all of Apple’s iPhone are made in the same way, which causes some devices to perform functions slower than others.

“The data indicates that the iPhone 7 is not taking advantage of all of Verizon’s network capabilities,” Gabriel Tavridis, head of product at Twin Prime, told Bloomberg. “I doubt that Apple is throttling each bit on the Verizon iPhone, but it could have chosen to not enable certain features of the network chip.”

But Apple combats that accusation.

“Every iPhone 7 and iPhone 7 Plus meets or exceeds all of Apple’s wireless performance standards, quality metrics, and reliability testing,” Apple spokeswoman Trudy Muller told Bloomberg.

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