United Airlines issued an apology Monday afternoon after video of airline officials forcibly removing a man from an “overbooked” flight exploded on social media earlier that morning.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
“This is an upsetting event to all of us here at United,” United Airlines CEO Oscar Munoz wrote. “I apologize for having to re-accommodate these customers.”
“Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened,” he continued. “We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” (VIDEO: Police Drag Man Off Flight After United Airlines Overbooked It)
Police removed the man in question after United overbooked the flight and failed to induce passengers to voluntarily give up their seats.
It should be noted that not only did United overbook the flight in the first place, but they also attempted to boot passengers in order to free up seats for United employees.
The story gets even more embarrassing when you take into account the fact that PR Week just named Munoz its “Communicator of the Year” for 2017.
Might want to rethink that one, boys.