Twitter said Sunday that its nearly day-long block of a New York Times account on the network was “an error.”
The social media company blocked TheNYT’s international account, @nytimesworld, which boasts nearly 2 million followers, over a tweet concerning Canadian prime minister Justin Trudeau, TheNYT reported.
“Left out of an apology a decade ago, native people in Newfoundland and Labrador get an apology from Justin Trudeau,” a Friday tweet on the account read.
Left out of an apology a decade ago, native people in Newfoundland and Labrador get an apology from Justin Trudeau https://t.co/BRRIUNCVMw
— New York Times World (@nytimesworld) November 25, 2017
Twitter officials informed TheNYT by email that the tweet violated its “hateful conduct” rule, which says “you may not promote violence against, threaten, or harass other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.”
TheNYT international account did not tweet from Saturday afternoon to Sunday afternoon, presumably the time during which it was banned. The account typically posts between 50 and 100 tweets per day.
“After reviewing the account, it appears that one of our agents made an error,” Twitter told TheNYT Sunday, apologizing “for any inconvenience this may have caused … We have flagged this issue so that similar mistakes are not made going forward.”
Twitter will ban the use of “hateful images or symbols” in profile pictures or headers and has stated that users “may not affiliate with organizations that – whether by their own statements or activity both on and off the platform – use or promote violence against civilians to further their causes” in an update to its policy, reported Fortune.
“I can confirm that the account was locked in error and was reinstated,” Twitter spokeswoman Liz Kelley told The Daily Caller News Foundation. “We flagged this issue so that similar mistakes are not made going forward.”
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