A flyer posted at a Dunkin’ Donuts advertised free pastries and coffee if customers reported employees shouting in a language other than English, according to the sign found at a Baltimore location Monday.
A manager from a Baltimore Dunkin’ Donuts is under fire for allegedly hanging up a sign that tells customers they will be rewarded with free products if they hear an employee shouting in a foreign language, WBAL11-TV reported. The 41st street location’s unidentified manager claimed it was “based on her own personal judgment” that the sign was put up to help with “customer service and satisfaction,” The Baltimore Sun added. (RELATED: Man Wins Doughnut-Eating Contest, Then Robs A Dunkin’ Donuts)
“If you hear any of our staff shouting in a language other than English, please call 443-415-7775 immediately with the name of the employee to receive a coupon for free coffee and a pastry,” the red sign stated.
This sign is being displayed at a @dunkindonuts in Baltimore. General manager posted a sign asking customers to report employees not speaking English. Even offering a reward. #shocking pic.twitter.com/1kUr0lcYuY
— Gillian Morley (@GillianMorley_) June 18, 2018
“Dunkin’ Donuts and our franchisees share the goal of creating a welcoming and hospitable environment for all guests,” according to a company statement sent to Business Insider in an email.
The sign was later removed after the franchise decided that her approach to customer service was inappropriate, the spokesperson added.
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