Customers eager to buy Apple’s new iPhone 4 experienced massive and widespread difficulties when attempting to pre-order the smart phone on Tuesday, the day it went on sale.
Users trying to order the iPhone on Apple’s website received an error message: “Your request couldn’t be processed. We’re sorry, but there was an error processing your request. Please try again later.” Attempts to pre-order from AT&T’s website yielded similar error messages.
Calls to AT&T’s customer service line returned a pre-recorded message saying that the company was facing extremely heavy call volumes. A new Apple app, launched Tuesday morning, that allows existing Apple customers to use their iPhone or iPod to pre-order the iPhone 4 was offline by mid-afternoon.