Tech

Woman Forced To Upgrade To Windows 10 Sues Microsoft, Wins

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Eric Lieberman Deputy Editor
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Facebook isn’t the only company forcing users to download software; Microsoft is now paying $10,000 to a California woman for forcing her to upgrade to Windows 10.

Microsoft is accused of continuously using tactics to coerce people into downloading its latest software updates. The Seattle Times reports that Teri Goldstein of Sausalito, Calif., sued Microsoft when a Windows 10 upgrade caused her whole system to fail. The update was automatic and, according to Goldstein, she didn’t explicitly permit it.

Goldstein did not resort to litigation right away, but felt compelled after the customer service team at Microsoft did not solve the technical problems. Her travel agency business had suffered and Goldstein decided to sue the tech giant for compensation for the cost of a new computer and lost wages.

The judge denied Microsoft’s appeal, ruled in Goldstein’s favor and mandated Microsoft pay the woman $10,000. The technology company denies any foul play and contends it discontinued the appeal to relieve itself of any further legal fees. Microsoft says it does not pressure people into downloading the update, and that they are showed a dialogue box prior to any installments, according to The Seattle Times.

Tech experts like Josh Mayfield feel Microsoft’s tactics are too aggressive and are not affording people a more clear choice. Creator of GWX Control Panel, a tool explicitly created to deter and roll back the Windows 10 upgrade, Mayfield even created his own user guide for a step-by-step process.

Microsoft sent an unusual statement to several industry analysts in February, according to InfoWorld. The software company claimed “We updated the upgrade experience today to help our customers, who previously reserved their upgrade, schedule a time for their upgrade to take place.”

Technology writer Steven J. Vaughan-Nichols seems to agree, and titled an opinion piece for ComputerWorld: “Microsoft uses the force: You WILL upgrade to Windows 10.”

The software company gives consumers 31 days to uninstall the new software and retrieve the original version. “We’re continuing to listen to customer feedback and evolve the upgrade experience based on their feedback,” Microsoft said in a statement to The Seattle Times.

The update, which is now free of charge, will cost $19 after July 29.

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