An Uber driver is facing charges for allegedly denying ride service to a legally blind couple in Boston, according to a report published Tuesday.
Milissa Garside and her boyfriend David Welch claim they were both treated disrespectfully by an Uber driver after known as “Allen” when he refused to serve the blind couple Saturday, reported the Daily Mail. The driver allegedly refused service to the couple, saying “no dogs,” since the couple had a service dog. The couple, who relies on Uber for transportation, told the driver that it was illegal to refuse them service, due to disability laws.
Welch allegedly tried to get in the backseat as the driver rolled up the window, dragging him down the street. The driver did not stop until Welch was able to remove his hand, allegedly after being pulled between 10 to 15 feet down the road.
“I was freaked out because I could hear Richard running, trying to keep up with the car. I knew something was happening so I kept asking ‘what’s happening, what’s happening?'” said Garside, since she was unable to witness the incident.
The couple then called the police, who showed up 45 minutes later. The Uber driver lost his account under the pending criminal investigation.
Prior to this incident, Uber was forced to pay $2.38 million to the U.S. National Federation for the Blind after frequently declining to pick up riders with service animals after advocacy groups sued in 2014.
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