Zoom reported “partial outages” Monday just as the work week began.
The Zoom website first reported the outages before 9 a.m. EST, according to an article published by CNBC.
If you’re having trouble connecting to Zoom, we have identified the issue and are working on a fix. Please follow https://t.co/aqz5nSoQRw for updates. We’re so sorry about the inconvenience.
— Zoom (@zoom_us) August 24, 2020
“We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue,” the Zoom website stated. (RELATED: Zoom Announces Plan To Block Individual Users In China After Beijing Complains: Report)
Zoom became popular amid the coronavirus pandemic as businesses shifted to working from home. The videoconferencing company allows businesses to hold meetings virtually. Data from Apptopia showed Zoom had 14 million active users on March 4, CNBC reported. As of May, analysts estimated the user number had grown to 173 million monthly active users, according to the outlet.
The Zoom website, Zoom meetings and Zoom webinars are all experiencing “partial outages.” A spokesperson for Zoom confirmed the company had received reports of users not being able to start or join Zoom meetings.
“We have received reports of users being unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them,” the spokesperson told Business Insider. “We sincerely apologize for any inconvenience.”
“We are continuing to work on a fix for this issue,” the website said in an update.