Samsung is now urging customers to turn in their cellphones as part of a total recall effort after reports they are catching fire.
“There have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers,” Allison PR, the public relations firm for Samsung’s mobile operations, told The Daily Caller News Foundation.
Samsung said the “New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device,” the company’s PR firm told TheDCNF.
The company acknowledges that while there have been a small number of reported incidents, it “is taking great care to provide customers with the support they need,” the firm told TheDCNF. They have taken lengthy measures to rectify the situation, and have “identified the affected inventory and stopped sales and shipments of those devices.”
Samsung will provide customers with a loaner phone until the new Note7 devices are available.
In addition to a new phone, customers in the U.S. will “receive a $25 gift card or bill credit from select carrier or retail outlets,” the firm tells TheDCNF.
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