For almost a year, the government has been looking into the “mystery fees” that Verizon now admits it mistakenly charged millions of customers. Verizon has finally fessed up to the snafu, and it has agreed to refund tens of millions of dollars to consumers.
“We can confirm reports of an FCC investigation into mystery fees that appeared on Verizon Wireless bills costing over 15 million Americans tens of millions of dollars,” declared Federal Communications Commission Enforcement Bureau Chief Michele Ellison, in a statement sent to us on Sunday evening.
But the refunds have been a long time coming: “Questions remain as to why it took Verizon two years to reimburse its customers and why greater disclosure and other corrective actions did not come much, much sooner.”
Full Story: Verizon to refund $50 million in “mystery” data fees