Department of Veterans Affairs employees destroyed veterans’ medical records to cancel backlogged exam requests [AUDIO]
Employees of the Department of Veterans Affairs (VA) destroyed veterans’ medical files in a systematic attempt to eliminate backlogged veteran medical exam requests, a former VA employee told The Daily Caller.
Audio of an internal VA meeting obtained by TheDC confirms that VA officials in Los Angeles intentionally canceled backlogged patient exam requests.
“The committee was called System Redesign and the purpose of the meeting was to figure out ways to correct the department’s efficiency. And one of the issues at the time was the backlog,” Oliver Mitchell, a Marine veteran and former patient services assistant in the VA Greater Los Angeles Medical Center, told TheDC.
“We just didn’t have the resources to conduct all of those exams. Basically we would get about 3,000 requests a month for [medical] exams, but in a 30-day period we only had the resources to do about 800. That rolls over to the next month and creates a backlog,” Mitchell said. “It’s a numbers thing. The waiting list counts against the hospitals efficiency. The longer the veteran waits for an exam that counts against the hospital as far as productivity is concerned.”
By 2008, some patients were “waiting six to nine months for an exam” and VA “didn’t know how to address the issue,” Mitchell said.
VA Greater Los Angeles Radiology department chief Dr. Suzie El-Saden initiated an “ongoing discussion in the department” to cancel exam requests and destroy veterans’ medical files so that no record of the exam requests would exist, thus reducing the backlog, Mitchell said.
Audio from a November 2008 meeting obtained by TheDC depicts VA Greater Los Angeles officials plotting to cancel backlogged exam requests.
“I’m still canceling orders from 2001,” said a male official in the meeting.
“Anything over a year old should be canceled,” replied a female official.
“Canceled or scheduled?” asked the male official.
“Canceled. … Your backlog should start at April ’07,” the female official replied, later adding, “a lot of those patients either had their studies somewhere else, had their surgery … died, don’t live in the state. … It’s ridiculous.”
El-Saden, according to Mitchell, was “the person who said destroy the records.” And her plan was actually carried out during the Obama administration’s management of VA.
“That actually happened,” Mitchell said. “We had that discussion in November 2008 and then in March 2009 they started to delete the exams. Once you cancel or delete an order it automatically cancels out that record” so that no record of the exam requests remained.
Mitchell tried to blow the whistle on the scheme and ended up being transferred out of his department and eventually losing his job.
“I actually filed a complaint with the VA [Inspector General] IG and the office of special counsel. The IG requested if I had any documentation. They wanted names. I gave them [about] a thousand names,” Mitchell said. “The list I turned into the IG went all the way back to 1997.”
“I filed the initial complaint with the IG. … The IG instead of doing their own investigation just gave it to the facility and made them aware of my complaint.”
Mitchell eventually wrote to Congress about the issue in January 2011. Two months later, in March 2011, he was fired.
Mitchell received an April 30, 2013 letter from the U.S. Office of Special Counsel stating that OIG found in November 2009 that “all imaging services across the country were instructed to mass purge all outstanding imaging orders for studies older than six months, where the procedure was no longer needed” and that “patient imaging requests found to still be valid were scheduled. … Approval was granted for this process by the MEC [Medical Executive Committee], and in collaboration with the Service Chiefs and/or Careline Directors within the health-care system.”
But Mitchell said that in Los Angeles, exam requests that were found to still be needed were “definitely” destroyed.
“The IG’s report said this was a nationwide issue, but I know when we were having our meeting we weren’t talking nationwide — we were talking about our department,” Mitchell said.
“It is the general policy of OSC not to transmit an allegation of wrongdoing to the head of the agency involved, where the agency’s OIG or its delegate, is currently investigating or has investigated, the same allegations. Consequently, this office will take no further action concerning this allegation,” according to the U.S. Office of Special Counsel letter.
“That was an excuse” and part of a “cover-up,” Mitchell said.
“I’ve actually filed a lawsuit against them” for wrongful termination and another complaint, Mitchell said. “I filed it in district court in August of last year. It was accepted in September. The court dismissed it and wants me to amend the complaint with additional facts. I’m turning that in this week.”
VA did not return repeated requests for comment. The VA Greater Los Angeles Healthcare System did not return a request for comment and for an interview with Dr. El-Saden.